Project Brief
The T Lounge is a tea lounge experience designed for travelers at international airport terminals. We provide visitors a unique, peaceful, and immersive tea experience.
Skills
Experience Design
3D Design
Interaction Design
Branding
Timeline
March - May 2023
Team
Steven Sun
Faith Wang
Nicole Zhang
Austin Lee
Tools
Figma
Coohom
Fusion 360
How might we create a relaxing and comfortable space for international travelers to provide premier waiting experience but also accessible to the public ?
THE PROBLEM
High costs and overcrowding in airport lounges
Travelers in need of a comfortable and enjoyable space to wait for their flights.
Passengers hoping to grab a quick drink or snack before their departure.
27% of total airport quick-service restaurants (QSR) revenue stems from beverages and snacks
Tea houses are uncommon and often represent only one culture
Customers looking for a third place to socialize and relax
Diners looking to try new drinks and cultural experiences
Cafe regulars looking for a different experience
THE SOLUTION
The T Lounge
The T Lounge is a tea lounge experience designed for travelers at international airport terminals. We provide visitors a unique, peaceful, and immersive tea experience.
Interactivity
To enhance the customer's tea lounge experience by providing them with a personalized, enjoyable, and seamless experience, we have developed four primary interactive features.
1
The T Lounge Website
Customers can pre-order via our website, which doubles as a full menu and flight schedule reminder. Visit the site directly or scan the barcode on ads outside the boarding area. The site also features instructional videos for our DIY Tea Box service.
2
DIY Tea Box
Dine-in customers can opt for a DIY tea box to make their own tea or order ready-to-drink options from the barista, offering both a hands-on experience and insight into the tea-making process.
3
Tea Entrance
The Tea Entrance, a world tea map wall installation at the T Lounge entrance, features tea cans arranged by origin. It creates a tranquil transition space for visitors to relax and select their preferred canned tea before checkout.
4
Monthly Discoveries Discount
Our Monthly Discoveries program introduces discounts on selected menu drinks each month, encouraging customers to explore new options and fostering loyalty by offering a unique experience with every visit.
THE PROCESS
Following research on various tea types, we developed a visualization tea map and a tea timeline, showcasing the diversity and history of different teas.These visualizations inform the design of our airport tea lounge experience, enhancing our thematic and educational offerings.
Research
The T Lounge is a premium airport tea house offering an exceptional lounge experience and an exclusive executive tea collection. Customers can enjoy innovative, high-quality tea drinks and gain insights from expert tea baristas, all within a comfortable, modern setting equipped with premier amenities, perfect for relaxing before a long-haul flight.
Venn Diagram
Our goal is to give travelers a diverse tea experience from around the world, enhancing their excitement for international travel by introducing them to the local tea culture.
Educational Goal
Sensory Engagement
Branding
The T Lounge offers a serene and inclusive atmosphere for all travelers, with consistent, welcoming language across all materials. Our minimalist aesthetic, featuring clean designs and clear legibility, ensures a relaxing environment throughout.
User Persona
Floor Plan & User Flow
To manage airport traffic and maximize customer revenue, we've created 3 user flows: dine-in customers follow the blue line to order and relax in the lounge, while those in a hurry use the yellow and red lines for quick pickup. We've also divided the T Lounge into 3 zones based on expected density: the red zone for ordering, the yellow zone for quick pickup, and a low-density area for relaxation and work.